Better service = improved customer relationships = better bottom line

Some service delivery cracks are small. Some are gaping voids. Regardless of the size of the service delivery crack, they all result in a disappointed customer. A lot of time, effort and money go into a successful sales and marketing strategy. All that time, effort and money is lost if a customer tries your business and then leaves, vowing never to return, because of poor service. How much more do you need to spend on sales and marketing efforts to replace those lost customers? Before spending more money on customer acquisition, discover and address your company’s service delivery cracks first. If you are looking for a fun, interactive, customer service expert to work with you and your team to improve your customer’s service experience, give Laurie a call!

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Laurie’s Blog

When is Firing not the (first) Answer?

I’m sitting here watching an old CSI episode.  One of the characters, Sara, is lashing … [Read More...]

Book Review: Challenge the Ordinary

In my post, Upright and Breathing Are Not Key Qualities, I shared two reasons why some … [Read More...]

A Question of Right or Wrong

If you had to choose between what is right or what is right for the company, which would … [Read More...]

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phone: 204-995-5836