Better service = improved customer relationships = better bottom line

Some service delivery cracks are small. Some are gaping voids. Regardless of the size of the service delivery crack, they all result in a disappointed customer. A lot of time, effort and money go into a successful sales and marketing strategy. All that time, effort and money is lost if a customer tries your business and then leaves, vowing never to return, because of poor service. How much more do you need to spend on sales and marketing efforts to replace those lost customers? Before spending more money on customer acquisition, discover and address your company’s service delivery cracks first. If you are looking for a fun, interactive, customer service expert to work with you and your team to improve your customer’s service experience, give Laurie a call!

Proud to Support
  • RSS

    • Managing Your Reputation Starts at Home (Repost) ... 1 day ago
    • What’s your Leadership C.A.R.E. quotient? ... 3 days ago
    • How to Hire Amazing Customer Service Staff ... 1 week ago
    • Is the Feedback Sandwich Full of Baloney? ... 1 week ago
    • A Towel Would Have Been Nice ... 2 weeks ago

Laurie’s Blog

Managing Your Reputation Starts at Home (Repost)

“I've had it with major companies that take advantage of their young … [Read More...]

What’s your Leadership C.A.R.E. quotient?

The ability of service teams to consistently meet and exceed customer expectations is, in … [Read More...]

How to Hire Amazing Customer Service Staff

Amy is on the move again. She left Lochinver, Scotland on Thursday and arrived in London, … [Read More...]

Twitter Updates

Proud member of:

The Winnipeg Chamber of Commerce SKAL CAPS

Book Laurie Today!

Contact Laurie:
phone: 204-995-5836