Better service = improved customer relationships = better bottom line

Some service delivery cracks are small. Some are gaping voids. Regardless of the size of the service delivery crack, they all result in a disappointed customer. A lot of time, effort and money go into a successful sales and marketing strategy. All that time, effort and money is lost if a customer tries your business and then leaves, vowing never to return, because of poor service. How much more do you need to spend on sales and marketing efforts to replace those lost customers? Before spending more money on customer acquisition, discover and address your company’s service delivery cracks first. If you are looking for a fun, interactive, customer service expert to work with you and your team to improve your customer’s service experience, give Laurie a call!

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Laurie’s Blog

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I highly recommend Laurie Barkman if you are seeking for advice, assistance or just a boost in customer service training.  I have been in a few courses led by her and have had the pleasure of working with her as she trained my staff and bar none, she is the best.  My staff loved her, and every single staff member got right into it and learned so much. It has been just over a week since she gave a two day seminar to all my staff and they are still talking about how great it was.  The staff are…
Danielle Streilein, The Grand Winnipeg Airport Hotel
Workshop was fun, informative and great conversations with the group. Laurie was excellent, organized, engaging.
Laurie is inspiring and the use of group and moving around are great tools for learning.  I will be able to effectively communicate what I want to my manager, my co-workers and my staff.
Great workshop! Prioritizing and organizing will leave more time to take on new projects that would benefit my own personal development.
Laurie has wonderful energy and is very inspiring. This workshop will absolutely help me as speaker.
I thoroughly enjoyed every aspect of this workshop. Laurie is an excellent facilitator. Very engaging
The information covered will help to move my business forward, meet organizational goals.
Hey Laurie – Thank you for all your work here  – Excellent stuff & you have become a really good motivator.  Team is pumped…….
John Pisker, General Manager, Four Points by Sheraton James Armstrong Richardson International Airport
Laurie has developed and delivered professional training programs within our company to the highest standard. She has taken our in house programs and utilizing new technologies has developed the next generation of educational tools our company will utilize for training both our highest and entry level employees. Without hesitation I would confidently recommend Laurie for any projects she undertakes.
Warren Janes, General Manager, Lakeview Inn & Suites Fort St. John, BC
Thanks to this workshop, I will be more productive/efficient and also a mentor to those needing time management support.
Laurie made our AGM more than just a meeting. She spoke to the heart of our organization, our volunteers, and helped us show them how important they are to the residents at Jocelyn House Hospice, to the staff and to each other. Laurie took the time to research what Jocelyn House is about, she made an effort to understand the organization. Her presentation was more than a speech, it felt like a personal conversation.
Kyla Wiebe, Development ManagerJocelyn Hutton Foundation/Jocelyn House Hospice
Laurie was great and I would recommend her regularly as a facilitator. She has pep in her step.

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Contact Laurie:
phone: 204-995-5836